How do you expect to finish if you never start?
The company I work for has accomplished a ton since inception just shy of five years ago. This year we’ll eclipse $100M in revenue and we’re continuing to grow at a rapid pace. But our onboarding process, particularly in the sales department, is lacking. It’s what most would call a “sink or swim” environment. This isn’t a problem, except that… Continue reading Retrospective Training: Start Taking Notes (now)
Customer Service Shortcomings I imagined my first printed book in a hardcover since the day I began writing it. Over two years of labor went into my first book and I wanted it to be perfect. Instead of settling on a paperback, which was much easier and cheaper to publish, I looked for a company that could print a hardcover with a dust jacket, like… Continue reading Learn This Simple, Not Easy, Way To Improve Customer Service
Growth seems to be universally desired but particularly elusive. We want to be better people or have more profitable businesses, yet, there’s not always evidence that we’re working towards those goals. Sure, we may be busy, but busy and effective aren’t always the same thing. For example, we’re in a busy season of work. We’re getting tons of requests for proposals (RFP’s). We have more work… Continue reading The Counter-Intuitive Nature of Strategic Planning
