How do you expect to finish if you never start?
People Smoke In Vegas I stood in line attempting to check into Harrah’s Las Vegas. I’d come late to the conference because I needed to be with my dad at a doctor’s appointment earlier that day in Florida. I rushed straight from his appointment to the airport, traveled nine and a half hours to get to the last thirty minutes… Continue reading Enabling Your Team For Customer Service Success
My trip to CLT from JAX started off typical: cramped, hot, and teetering on the brink of late. We boarded on time, but the plane was small. Everyone had seats, but there wasn’t ample space for luggage. No worries; I had a window seat and we’d be taking off shortly. The baggage, and people, found appropriate homes and we braced to push… Continue reading Using Pattern Recognition To Improve Customer Service
Customer Service Shortcomings I imagined my first printed book in a hardcover since the day I began writing it. Over two years of labor went into my first book and I wanted it to be perfect. Instead of settling on a paperback, which was much easier and cheaper to publish, I looked for a company that could print a hardcover with a dust jacket, like… Continue reading Learn This Simple, Not Easy, Way To Improve Customer Service
For a long time it seemed that big corporations were taking over the world. Wal-Marts popped up everywhere, you couldn’t go 2 blocks without seeing a Starbucks, and McDonald’s was more of a house-hold name than ever.Then we started to see a paradigm shift. Small businesses began to fight back against “the man” and today we’re seeing more and more… Continue reading The Terrace Movie Theatre is the Embodiment of Locally-Owned
I rented my house out in August 2013. I had never done this before and I wasn’t really sure where to start. I was not ready to sell my home, but at the same time I didn’t like being in that part of town and it was just too much room for me. This is a story about a customer… Continue reading You’ll Never Believe This Customer Retention Technique Worked
As 2014 presses on, I’ve shared many of my goals and what I want to do with this year. But I want to hear more from you. What self-improvement or business topics would you like to hear about? What would you like me to write about? Is it something new that I haven’t covered? Or perhaps something that I’ve already… Continue reading WARNING: Feedback Needed for Motivational & Business Topics
The Community We all know someone with a handy-man business, someone who sells real estate, and someone that has a landscaping service. We “got a guy for that” in most cases. There is no doubt that we can help others through our businesses as well. Nobody wants to be caught paying retail prices so we use our connections. This is how… Continue reading Why I’d Rather be Paying Retail Prices
